
The Context
During the Summer of Bitcoin 2024 program, I was selected to lead the UX redesign of Caravan, Unchained Capital’s open-source Bitcoin multisig coordinator. My mission was to transform a complex, developer-oriented tool into an intuitive, high-confidence user experience for all Bitcoin holders. I audited existing UX bottlenecks, streamlined complex multisig workflows, and delivered a polished, production-ready interface that bridged technical functionality with user-centered design.
The Problem
There was no seamless experience for everyday users managing multisig Bitcoin wallets.
Caravan's existing interface was built by developers for developers. The visual complexity, unclear navigation, and dense information architecture made it difficult for non-technical users to confidently create wallets, manage UTXOs, or sign transactions — creating a significant usability gap.
Client
Caravan
Year
2024
Duration
3 Months
Type
Multisig
Industry
Blockchain
Scope
UI/UX
Wireframe
Digital Design
Design System
The Objectives
Research, redesign, and deliver a modern interface for Caravan that any Bitcoin user can confidently navigate — with a focus on clarity, accessibility, and trust.
This involved a full UX design thinking process: deep user research, synthesis, visual language creation, design system, and high-fidelity screens for all 7 core flows of the application.
The Approach
EMPATHISE
2. CONCEPTUALISE
3. DESIGN
EMPATHISE
2
3
I lacked real understanding of who Caravan's users were and what was holding them back.
I ran an intensive research sprint to build real empathy with users.
User Interviews
Users found UTXO visualization confusing and overwhelming without context.
The wallet setup process felt intimidating, too many unfamiliar terms upfront.
Users wanted clearer confirmation at every step of the signing flow.
Community Investigations
Common complaint: no visual feedback after performing key actions.
Users felt uncertain whether they had "done it right" during QR code flows.
Non-technical users abandoned the app at the receiving page due to complexity.
Competitor Analysis
Competing tools like Sparrow Wallet use progressive disclosure more effectively.
Gaps in Caravan: no onboarding flow, dense sidebar, no empty state guidance.
Opportunity to lead on accessibility, most Bitcoin tools ignore it entirely.
Key Insight
1
2. CONCEPTUALISE
3
I was overwhelmed with data, needed to prioritize and form a clear design strategy.
I translated research into a product strategy and experience framework.
Affinity Map
Customer Journey Map
Identified 4 major emotional drops across the 7-screen flow.
Biggest friction: the transition from setup to first wallet overview.
Opportunity: redesign empty states as entry points, not dead ends.
Key Takeaways
Strategic Direction
1
2
3. DESIGN
The timeline was tight. Key design decisions needed to be made fast.
Once the burning questions were answered, we built fast and deliberately.
Built a complete design system first, tokens, components, and patterns.
Established a visual language that bridged Bitcoin familiarity with clean modernity.
Prioritized the landing page and wallet flow as the foundation.



Justin Evidon
Product Manger at Unchained Capital

Live site

DeCo
AI
Web3
DeFi
Bridge the gap between complex on-chain data and effortless trade execution through a secure, AI-driven chat interface.
View project
Durom's Touch Clinic
Healthcare
Clinic Management
Bridging the gap between patients and their doctor through a seamless, trustworthy telemedicine experience.
View project




